Frequently Asked Questions 

  • Are you selling Original Products?

Shop9teen always care of its customers that why we are selling original products of Miss Rose, APK, Dr. Rashel, CVB and Focallure Brand. Moreover, we also deal in Huda Beauty Master Copy products which are 100% of best quality without any side effects.

  • In which country these products are manufactured?

Shopnineteen tries its best to bring original products from manufacturers so that customers can get products at reasonable prices. Most of products are manufactured in United Arab Emirate (UAE) and China.

  • On average how much time it will take for me to receive the order?

Shop9teen know the value of time, therefore, we will take 4 to 5 working days in Normal Delivery and 2 to 3 working days in Urgent Delivery to receive the order.

  • Can I exchange or return the products that I have bought? For any reason?

YES, our customers can exchange and return the products for any reason. If you are not satisfied with the product you can return it by contacting our given numbers within the same day. You will receive your exchange product or money within 7 working days.

  • If I receive a broken item in the shipment what will happen?

Shop19 never compromises its quality so that we always try to deliver products in their genuine condition to our customers. That is why we have strict agreement with our courier partner for careful handling of parcels. We also used good quality packing material. Anyhow, if you received a broken item then it will be replaced free of cost.

  • Payment methods that are accepted?

We offers two methods of payment for convenience of our valuable customers.

Cash on Delivery

You can pay at the time of delivery at your door step.

Advance Payment

You can pay at the time of order placing via Jazz Cash, Easy Paisa and Bank Transfer and will get 5% Discount.

  • What are the ways to order something?

You can place your order in the following ways:

  1. Through Shop9teen's Web Site
  2. Through Shop9teen's Official Number
  3. Through Shop9teen's Facebook Page/ WhatsApp

You just have to select the desired product and confirm your address. Our team member will make a call/ message for order confirmation.

  • How do you deliver the orders?

We have fast distribution channel to deliver our products to the customer. We have agreement with M&P Express Logistics and BlueEx Shipping. Moreover, we also deliver products ourselves in Karachi, Lahore, Rawalpindi and Islamabad.

  • What are the Delivery Charges?                   

We have very nominal delivery charges so that the customers can get their orders on time. Following are the Delivery Chargers:

Description

Amount

Normal Delivery Charges

Rs: 200/-

Urgent Delivery Charges

Rs: 350/-

Order Above Rs:2,000/-

Free of cost Delivery